FAQ

For Students

Is there a service fee charged to students?

The price you see on class listings is the amount you pay. This includes a sliding service fee (usually between 4-12%) that helps cover our costs. As the class cost increases, the percentage of this fee decreases so that you save money on more expensive classes.


What if I book a class but need to cancel?

Teachers have the ability to set a “flexible” or “strict” cancellation policy, which can be found on the class listing.

For classes with a strict policy, if you cancel before midnight 10 or more days before the class date, you will receive a full refund minus the service fee. Cancellations within 10 days will be refunded 50% (also minus the service fee).

For classes with a flexible policy, if you cancel before midnight 4 or more days before the class date, you will receive a full refund minus the service fee. Cancellations within 4 days will be refunded 50% (also minus the service fee).

In all cases cancellations made within 24 hours of the class start time are nonrefundable.

What if the teacher cancels or doesn’t show?

In both cases, your class fees will be refunded, including the service fee. Hopefully class cancellations won’t happen often, but even the best laid plans sometimes don’t work out. If a teacher cancels a class, we’ll let you know as soon as possible and we’ll refund your payment.

If you show up to a class at the appointed time and place and find that the class isn’t happening, let us know and we’ll take care of it.

How do I know teachers know what they are doing?

Folkskills is based on the belief that anyone with a skill can teach a class. With this is mind, we can’t guarantee that every instructor will be the World’s Best. This is why leaving reviews for your instructor after a class is so important to the Folkskills experience. Thoughtful reviews help instructors teach more successful classes. We also depend on our instructors to be upfront about their skill levels and experience in the class description, and we try to work with them to ensure they are preparing classes that meet Folkskills’s expectation of quality. Signing up for a Folkskills class means having a little faith in your fellow humans, but over time and with some good reviews we’ll get better and better!

Do I need to bring anything?

It is up to the instructor to note what materials are required for the class and whether or not she/he will supply them.

Folkskills classes are hands-on and occasionally messy, so above all we suggest keeping this in mind when you’re going out the door. Be mindful of the environment in which the class takes place and the weather forecast, especially if you will be spending time outdoors.

I want to take a class in [something], but I don’t see anything like it.

Let us know! Chances are, you’re not the only one.

How do I communicate with the teacher?

Use the comments section on the class page and check back often. Instructors will also use this tool to share relevant information and potential changes before the class takes place.